Privacy Policy – How 77hd Protects Your Personal Data

1 Introduction

At 77hd, we take your privacy seriously. We understand that when you share your personal information with us — whether during registration, while making a deposit, or simply while using the platform — you are placing a degree of trust in us. This Privacy Policy explains clearly and honestly how we handle that responsibility.

This policy covers the 77hd website, mobile application, and all related services. It applies to every registered player and to visitors who browse the platform without creating an account. It should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

If you are a player based in Pakistan, this policy is written with your local context in mind. All personal data references are to information collected and processed in connection with accounts operating in PKR.

2 Data We Collect

77hd collects two broad categories of personal data: information you provide directly, and information that is generated automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (for registration and age verification).
• Email address and mobile number.
• Residential address and, where required, government-issued identification documents.
• Payment method details — such as your JazzCash number, Easypaisa account, bank account number, or card details — used to process deposits and withdrawals.
• Communications you send to our support team, including live chat transcripts and email correspondence.
• Preferences and settings you configure within your account.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, browser type and version.
• Session data including pages visited, games played, bets placed, and time spent on the platform.
• Cookie data and similar tracking technologies (see Section 7).
• Transaction history including deposit amounts, withdrawal requests, and bonus activity.

3 How We Use Your Data

77hd uses the personal data we collect for specific, clearly defined purposes. We do not use your data beyond what is described here without obtaining fresh consent from you.

• Account operation: To create and manage your account, verify your identity, and provide access to all platform features.
• Transaction processing: To process your PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets, and to fulfil withdrawal requests.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, duplicate accounts, and unauthorised access.
• Customer support: To respond to your queries, resolve disputes, and improve the support experience based on historical interactions.
• Personalisation: To tailor your experience — for example, showing cricket and PSL promotions to players who bet on sports, or recommending relevant slot games based on your playing history.
• Promotions and communications: To send you information about offers, bonuses, and platform updates you have opted into receiving.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate a player needs support, allowing us to offer self-management tools proactively.
• Platform improvement: To analyse usage data in aggregate and use it to fix bugs, improve performance, and develop new features.

4 Legal Basis for Processing

77hd processes your personal data on the following legal grounds depending on the purpose:

• Contractual necessity: Processing required to fulfil the contract between you and 77hd — including operating your account, processing payments, and delivering services you have requested.
• Legitimate interests: Processing carried out in the legitimate interests of 77hd or our players, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your own rights and interests.
• Legal obligation: Processing required to comply with applicable anti-money laundering, Know Your Customer (KYC), and other regulatory obligations.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time by updating your preferences in your account settings or by contacting support.

5 Data Sharing

77hd does not sell or rent your personal data to any third party. We may share your data with carefully selected third-party service providers who assist us in operating the platform, but only to the extent necessary for those specific purposes.

Categories of third parties who may receive your data:

• Payment processors: Services such as JazzCash, Easypaisa, Raast, and banking partners who process your deposit and withdrawal transactions. These providers are subject to their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC services used to verify your identity and age when required.
• Game software providers: Casino and sports data providers whose games and markets run on the 77hd platform. These providers receive only the data necessary to operate games and settle bets correctly.
• IT and hosting providers: Cloud infrastructure and data storage partners who host the platform and its data in secure, access-controlled environments.
• Fraud prevention services: Third-party tools used to detect and prevent suspicious account activity.

All third-party service providers who receive personal data from 77hd are contractually required to handle that data securely, to use it only for the specified purpose, and not to share it further without our written approval.

6 Payments & Financial Data

When you make a deposit or request a withdrawal at 77hd, we collect and process financial information necessary to complete that transaction. This includes your payment method details — such as a JazzCash mobile number, Easypaisa account, bank account number, or card information.

Card payment data is processed through PCI-DSS compliant payment processors. 77hd does not store full card numbers on its own servers. Mobile wallet and bank transfer data is handled in accordance with the security standards of the relevant Pakistani payment providers.

77hd's anti-money laundering (AML) obligations require us to monitor transaction patterns and, in certain circumstances, request supporting documentation for large or unusual transactions. This is a legal requirement and is not a reflection of distrust toward any individual player.

7 Cookies & Tracking Technologies

77hd uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit the platform.

The types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, currency, and game settings to personalise your experience.
• Analytical cookies: Help us understand how players use the platform — which games are popular, where players experience difficulties, and how pages perform — so we can make improvements.
• Marketing cookies: Used to show you relevant promotions and offers based on your activity, where you have consented to this type of tracking.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect some platform features but will not prevent you from using core services including deposits, withdrawals, and gameplay.

8 Data Retention

77hd retains your personal data for as long as your account is active and for a reasonable period thereafter to allow for the resolution of any disputes, to fulfil our legal obligations, and to maintain fraud prevention records.

• Account and identity data is retained for the duration of your account lifetime plus a minimum period required for compliance purposes.
• Transaction records are retained for the period required under applicable financial and anti-money laundering regulations.
• Support correspondence is retained for up to three years from the date of the last interaction.
• Analytical data may be retained in anonymised or aggregated form indefinitely for platform improvement purposes.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised. If you close your account, we will retain only the minimum data required by law and for fraud prevention purposes.

9 Security Measures

Protecting the personal data of 77hd players is a top operational priority. We implement a range of technical and organisational security measures to guard against unauthorised access, accidental loss, disclosure, or destruction of your information.

• SSL/TLS encryption across all data transmission between your device and 77hd servers.
• Encrypted storage for sensitive personal data and financial records.
• Access controls ensuring that only authorised staff can access player data, and only to the extent required for their role.
• Regular security testing and vulnerability assessments of the platform.
• Two-factor authentication available for all player accounts.
• Monitoring systems to detect and respond to suspicious activity in real time.

10 Your Privacy Rights

As a 77hd player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or the email address listed below.

77hd will respond to data rights requests within a reasonable timeframe. In most cases, we aim to respond within 30 days. For complex or multiple requests, we may extend this period and will notify you accordingly.

Please note that certain data may need to be retained regardless of an erasure request where it is required for legal compliance — for example, transaction records required under anti-money laundering regulations. We will explain clearly what can and cannot be deleted when you make such a request.

11 Minors

77hd is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during the account registration process, and additional verification may be requested at any point.

If 77hd discovers or is notified that personal data has been collected from a minor, that account will be immediately closed, all personal data will be deleted, and any funds will be returned to the depositing payment method. If you believe a minor has registered on the platform, please contact our support team immediately.

12 Changes to This Policy

77hd may update this Privacy Policy from time to time to reflect changes in how we collect and use data, improvements to the platform, or updates to applicable laws and regulations. The date of the most recent revision is always shown at the top of this page.

When we make material changes to this policy — changes that significantly affect how your data is used — we will notify you by email and through a notice on the platform before those changes take effect. Minor changes that do not materially affect your privacy may be updated without individual notification.

Continued use of the 77hd platform following a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you are free to close your account and request deletion of your data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled at 77hd, please get in touch with our support team.

The fastest way to reach us is through live chat, available around the clock directly on the platform. You can also reach us by email — our address is listed in the footer of every page on the site.

For data deletion or access requests, please include your registered username and the specific data or action you are requesting. This helps our team locate your account and respond as efficiently as possible. We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 days.

For concerns about responsible gaming rather than privacy, please visit our dedicated Responsible Gaming page, which covers self-exclusion, deposit limits, session controls and other tools available to every 77hd player.